I called with a dead laptop and described that I just wanted to salvage the data. The guy on the phone looked up my computer, found a hard drive enclosure that would fit my drive, and said he would gladly pull the drive out for me so I can access the data. After getting the enclosure delivered, it looked easy enough set up, so I went ahead and pulled the drive out myself and everything is working great. I offered to tip for their expertise because I no longer needed to go into the store and he just said he was happy it worked out and wouldn't accept the tip. Seems like solid establishment.